LEGAL

Privacy Policy

How EOX collects, uses, stores and protects personal information — in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Last updated

29 April 2026

EOX Pty Ltd (“EOX”, “we”, “us” or “our”) is committed to protecting the privacy of every individual we engage with. This Privacy Policy explains how we collect, use, hold, disclose and safeguard personal information, and how you can exercise your rights in relation to that information.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and apply equivalent standards of confidentiality across all advisory, mentoring and coaching engagements.

1. Information we collect

We collect personal information that is reasonably necessary to provide our services. This typically includes:

Identity & contact details — name, organisation, role, email, phone number, business address.
Engagement information — context shared during discovery calls, mentoring sessions, coaching engagements or board advisory work.
Commercial information — billing details, contracts, invoices and correspondence relating to engagements.
Website data — limited technical information collected through our website, such as IP address, browser type, pages viewed and approximate location, used solely to maintain and improve the site.
Communications — records of emails, calls, messages and meeting notes you share with us.

2. How we collect it

We collect personal information directly from you wherever practical — through our website enquiry form, email, phone, virtual or in-person meetings, and during the course of an engagement. Where appropriate, we may also receive information from your colleagues, your organisation, or publicly available sources, with your knowledge or consent.

3. How we use your information

Personal information is used only for purposes reasonably connected to our services, including to:

Respond to enquiries and arrange discovery conversations.
Deliver mentoring, coaching, sounding-board and board advisory engagements.
Manage contracts, scheduling, invoicing and engagement records.
Communicate updates relevant to active or prospective engagements.
Improve the quality of our services and our website experience.
Comply with legal, regulatory and professional obligations.

4. Confidentiality

Discretion is foundational to our work. Information shared during mentoring, coaching, sounding-board and advisory engagements is treated as strictly confidential and is not shared outside the engagement without your express consent, except where disclosure is required by law.

5. Disclosure to third parties

We do not sell, rent or trade personal information. We may disclose information to trusted service providers acting on our behalf — for example, secure cloud hosting, email, accounting and document storage providers — under appropriate confidentiality and data protection arrangements.

Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles.

6. Storage & security

Personal information is held in secured electronic systems with access limited to those who require it to perform their work. We apply reasonable technical and organisational safeguards to protect against loss, misuse, unauthorised access, modification and disclosure. Where information is no longer needed and we are not required to retain it, we will securely destroy or de-identify it.

7. Cookies & website analytics

Our website may use cookies and similar technologies to support core functionality and to understand how the site is being used in aggregate. You can adjust your browser settings to refuse cookies — some areas of the site may not function as intended if you do.

8. Your rights

You have the right to:

Request access to the personal information we hold about you.
Request that we correct information that is inaccurate, out of date or incomplete.
Withdraw consent or ask us to stop using your information for marketing purposes.
Request that we delete information where we are not required to retain it.
Make a complaint about the way your information has been handled.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and, where required, in line with the timeframes set under the Privacy Act 1988.

9. Complaints

If you believe your privacy has been compromised, please contact us at info@eoxsolutions.com so we can investigate and respond.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The most current version will always be available on this page, with the “Last updated” date noted above.

PRIVACY ENQUIRIES

Questions about your information?

For privacy-related enquiries, access requests or to make a complaint, please reach out to us directly.

EOX Solutions

Extra Ordinary eXperience.
Boutique advisory for boards, executives and business owners.

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info@eoxsolutions.com
+61 418 553 539

Australia-based advisory